cluph Terms & Conditions

By registering an account, making a deposit, placing a bet, or otherwise accessing any feature of the cluph platform at cluph.net, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety. These Terms apply to all users of cluph, including visitors who access the platform without registering an account.

These Terms should be read in conjunction with cluph's Privacy Policy and the Responsible Gaming Policy, both of which form an integral part of the overall agreement between you and cluph. In the event of any conflict between these documents, these Terms and Conditions shall take precedence unless expressly stated otherwise.

cluph reserves the right to update, modify, or replace these Terms at any time without prior individual notice to players. The most current version of the Terms will always be available on this page, with the effective date clearly indicated at the top. Your continued use of the cluph platform following any modification constitutes your acceptance of the revised Terms.

Access to cluph and participation in any real-money gaming activity on the platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout the duration of your account:

• Age: You must be at least 21 years of age. This is the minimum legal age for casino-style gambling in the Philippines as recognized under PAGCOR regulations. cluph strictly enforces this requirement and reserves the right to request documentary proof of age at any time.
• Location: You must be physically located within the Republic of the Philippines at the time of registration and during all real-money gaming sessions. cluph does not knowingly accept players from jurisdictions where online gambling is prohibited.
• Identity: You must register using your true, accurate, and complete personal information including your full legal name, date of birth, and valid contact details. The use of false identities, fictitious names, or another person's personal information is strictly prohibited and may result in immediate account termination and forfeiture of funds.
• Capacity: You must have full legal capacity to enter into a binding agreement under Philippine law. Individuals who have been declared legally incapacitated or who are under guardianship may not register.
• Self-Exclusion Status: You must not be subject to any active self-exclusion, cooling-off period, or PAGCOR-mandated exclusion order at the time of registration or during active play.

cluph reserves the right to conduct Know Your Customer (KYC) verification at registration, prior to processing any withdrawal, or at any other time deemed necessary. Failure to complete KYC verification to cluph's satisfaction may result in suspension of account features or withholding of withdrawal requests pending successful verification.

Each eligible player may register and maintain only one (1) active account on cluph at any given time. The creation of multiple accounts — whether using the same or different personal information — is strictly prohibited. If cluph detects the existence of duplicate accounts associated with the same player, cluph reserves the right to close all but one account, void any bonus funds, and withhold withdrawals pending a full review.

You are solely and entirely responsible for:

• Maintaining the confidentiality of your cluph username and password at all times
• All activity conducted through your account, whether authorized by you or not
• Ensuring that no third party has access to or uses your account on your behalf
• Keeping your registered contact details — including your GCash-linked mobile number and email address — accurate and up to date
• Logging out of your account after each session, particularly when using shared or public devices

cluph strongly recommends enabling two-factor authentication (2FA) on your account to add an additional layer of security. cluph will never ask you to provide your password via live chat, email, or any other channel. Any communication purporting to be from cluph requesting your password should be treated as fraudulent and reported to our support team immediately.

cluph shall not be held liable for any losses, whether financial or otherwise, resulting from a player's failure to maintain the security of their account credentials. In the event of suspected unauthorized access, you must notify cluph immediately via the live chat support channel.

cluph supports the following payment methods for deposits and withdrawals by Filipino players: GCash, PayMaya, BPI, BDO, and Metrobank. All transactions on the cluph platform are processed in Philippine Peso (PHP / ₱). cluph does not accept deposits or process withdrawals in foreign currencies.

Deposits: Funds deposited into your cluph account are available for wagering immediately upon successful processing. Minimum and maximum deposit amounts may apply per transaction and may vary by payment method. cluph does not charge fees on deposits; however, your bank or e-wallet provider may apply their own transaction charges.

Withdrawals: cluph processes GCash and PayMaya withdrawal requests within 1 to 2 hours under normal operating conditions. Bank transfer withdrawals to BPI, BDO, and Metrobank may take 1 to 3 business days depending on the receiving institution's processing schedule. Withdrawal requests are subject to the following conditions:

• Your account must have successfully completed KYC identity verification before any withdrawal is processed
• Withdrawals will only be sent to a payment method registered in your own name — third-party withdrawals are not permitted
• Any active wagering requirements attached to bonus funds must be completed before the bonus-derived balance is eligible for withdrawal
• cluph reserves the right to conduct additional security checks on withdrawal requests, which may extend standard processing times
• Withdrawal requests submitted during Philippine public holidays may experience minor delays; however, cluph's 1–2 hour GCash target is maintained on a best-efforts basis year-round

cluph may from time to time offer bonuses, free bets, cashback offers, reload promotions, and other incentive programs to registered players. All bonuses and promotions are subject to specific terms that will be published alongside the relevant offer. The following general conditions apply to all cluph bonuses unless expressly stated otherwise in the individual promotion's terms:

• One bonus per player per promotion: Each promotion is limited to one claim per player, per household, per IP address, and per payment method. Attempts to claim the same promotion multiple times using different accounts will be treated as a violation of the duplicate account rule.
• Wagering requirements: Bonus funds and any winnings derived from bonus funds are subject to wagering requirements before they become eligible for withdrawal. The specific wagering multiplier applicable to each bonus will be stated in the promotion's individual terms.
• Game contribution rates: Not all games on the cluph platform contribute equally to wagering requirement clearance. Live dealer games, table games, and certain specialty games may contribute at a reduced rate. Specific game contribution percentages will be listed in the relevant bonus terms.
• Bonus expiry: All bonuses have an expiry period, after which any unclaimed or unconverted bonus balance will be removed from the account automatically. The expiry period will be stated in the individual promotion's terms.
• Abuse prevention: cluph reserves the right to withhold, cancel, or claw back any bonus — and associated winnings — if there is reasonable evidence of bonus abuse, exploitation of software errors, or participation in any form of collusion or coordinated betting strategy designed to circumvent bonus conditions.

cluph reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice. Players who have already opted into a promotion at the time of modification will be subject to the terms that were in effect at the time of their opt-in.

All bets placed on cluph are subject to the specific rules applicable to the relevant game or sports market. These rules are made available within each game interface and the sports betting section of the platform. It is the player's responsibility to familiarize themselves with the rules of each game before participating.

cluph's games are sourced exclusively from licensed, internationally certified game providers. All game outcomes are determined by independently audited Random Number Generators (RNG) or by live physical processes observable via live streaming. cluph does not manipulate game outcomes and cannot alter results once a round has been completed and the result confirmed by the game engine.

In the event of a technical malfunction, server error, or communication failure during a game round, the affected round may be voided and any stakes returned to the player's account. cluph's decision regarding technical error resolutions is final.

The following activities are strictly prohibited on the cluph platform. Engagement in any prohibited activity will result in immediate account suspension, forfeiture of account balances, and may be referred to PAGCOR and/or relevant Philippine law enforcement agencies:

• Using the platform if you are under 21 years of age or if you do not meet the eligibility criteria set out in Section 2
• Registering or maintaining more than one account on cluph
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, interact with games, or harvest data from the platform
• Exploiting software bugs, glitches, or errors in a manner that provides an unfair advantage; any winnings derived from such exploitation are void
• Engaging in any form of collusion, chip dumping, or coordinated betting strategy with other players
• Using the platform in connection with money laundering, fraud, or any other criminal activity
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the cluph platform, software, or infrastructure
• Selling, transferring, or otherwise assigning your cluph account or account balance to any third party
• Accessing the platform via a VPN or proxy service for the purpose of circumventing geographic restrictions or account security measures
• Engaging in any form of harassment, abusive language, or threatening behavior toward cluph staff or other players via the live chat or any other communication channel

All content on the cluph platform — including but not limited to the cluph brand name, logo, website design, software, game interfaces, graphics, text, and promotional materials — is the exclusive intellectual property of cluph or its licensed content providers. All rights are reserved.

No content from the cluph platform may be reproduced, distributed, transmitted, displayed, published, or broadcast without the prior written consent of cluph. Any unauthorized use of cluph's intellectual property constitutes a violation of applicable Philippine intellectual property law and may result in legal action.

Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use the cluph platform for personal, non-commercial gaming purposes only. This license does not include the right to copy, modify, create derivative works from, or commercially exploit any part of the platform.

To the maximum extent permitted by applicable Philippine law, cluph's total liability to any player in connection with these Terms, the platform, or any gaming activity shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

cluph shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

• Interruptions to platform availability due to scheduled or emergency maintenance
• Network, internet, or device connectivity issues on the player's end
• Losses arising from a player's failure to secure their account credentials
• Decisions made by a player in the course of gaming activity, including the decision to place a specific bet or wager a specific amount
• Delays in payment processing attributable to third-party payment processors, banks, or e-wallet providers such as GCash or PayMaya
• Force majeure events including natural disasters, government actions, or telecommunications failures

The cluph platform is provided on an "as is" and "as available" basis. While cluph makes every reasonable effort to ensure continuous availability, cluph does not warrant that the platform will be uninterrupted, error-free, or free from harmful components.

cluph collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering on cluph, you consent to the collection and processing of your personal data as described in the Privacy Policy.

cluph collects personal data for the purposes of identity verification (KYC), account management, fraud prevention, anti-money laundering compliance, and the delivery of personalized player experience features. cluph does not sell your personal data to third parties for marketing purposes.

cluph may be required to share player data with PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory and law enforcement bodies as required by applicable law. Such disclosures will be made in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

Players have the right to access, correct, and request deletion of their personal data subject to applicable legal and regulatory retention requirements. To exercise your data privacy rights, contact the cluph support team via live chat.

cluph is committed to providing a safe and responsible gaming environment for all Filipino players. Online gaming is intended to be an enjoyable form of entertainment — never a source of financial distress or personal hardship. cluph takes its responsible gaming obligations under PAGCOR authorization seriously and provides a comprehensive suite of player protection tools available directly within every registered account.

The following responsible gaming tools are available to all cluph players at no charge:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your cluph account. Limits take effect immediately and can be reduced at any time. Requests to increase a deposit limit are subject to a 7-day cooling-off period.
• Loss Limits: Cap the amount you are willing to lose over a defined period. Once a loss limit is reached, further wagers will be declined until the limit period resets.
• Session Time Reminders: Set automatic reminders that notify you when you have been playing for a specified duration.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a cooling-off period your account cannot be used for real-money gaming.
• Self-Exclusion: Request a permanent or long-term exclusion from the cluph platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

cluph strongly encourages any player who feels that their gaming activity is becoming problematic to make use of these tools immediately and to seek support. For additional resources on problem gambling support available in the Philippines, players are encouraged to consult PAGCOR's responsible gaming guidelines.

For more detailed information on cluph's responsible gaming commitments, tools, and support resources, please visit the Responsible Gaming page.

cluph reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions
• Provision of false, misleading, or incomplete information during registration or KYC verification
• Engagement in any prohibited activity as outlined in Section 7
• Reasonable suspicion of fraudulent activity, money laundering, or account compromise
• Receipt of a PAGCOR directive or court order requiring account suspension or closure
• At the player's own request, including via the self-exclusion mechanism

Upon account termination for cause, cluph reserves the right to withhold any remaining account balance pending investigation. If the investigation concludes that no wrongdoing occurred on the player's part, the verified balance will be returned to the player via their registered payment method, less any bonuses that had not yet been earned through valid wagering.

Players may also choose to close their cluph account voluntarily at any time by contacting the live chat support team. Upon voluntary closure, any real-money balance net of uncleared bonus obligations will be returned to the player's registered GCash, PayMaya, or bank account.

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between a player and cluph, the player is encouraged to first contact cluph's support team via live chat to seek an informal resolution. cluph commits to responding to formal complaints within 5 business days and to working in good faith toward a fair and timely resolution.

If an informal resolution cannot be reached, disputes relating to cluph's gaming operations may be escalated to PAGCOR as the relevant regulatory authority. Players acknowledge that PAGCOR's determination in regulatory matters shall be binding.

Any legal proceedings not resolved through the above process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

cluph reserves the right to amend, update, or replace these Terms and Conditions at any time. When changes are made, the revised Terms will be published on this page with an updated effective date. Where the changes are material — meaning they significantly affect player rights or obligations — cluph will make reasonable efforts to notify registered players via the email address on file or via a notice displayed upon login.

Your continued use of the cluph platform after the effective date of any revision constitutes your acceptance of the revised Terms. If you do not agree with any revised Terms, you should cease using the platform and contact the support team to arrange account closure and withdrawal of any available balance.

It is your responsibility to review these Terms regularly. cluph recommends checking this page each time you log into your account, particularly following periods of inactivity, to ensure you are aware of the most current version of the Terms.

If you have any questions about these Terms and Conditions, need clarification on any provision, or wish to exercise any of your rights described in these Terms, please reach out to the cluph support team through any of the following channels:

• Live Chat: Available 24/7 via the cluph platform. Average response time is 3 to 5 minutes. Our Filipino-speaking agents are on standby around the clock, including on Philippine public holidays.
• Email: [email protected] — for non-urgent inquiries or formal written complaints. We aim to respond to all email inquiries within 24 hours on business days.

For responsible gaming support, account self-exclusion requests, or concerns about problem gambling, please contact our support team directly via live chat for immediate assistance, or visit the Responsible Gaming page for the full suite of player protection tools available on cluph.

These Terms and Conditions were last updated in January 2026. cluph — cluph.net — operates under PAGCOR authorization. For players 21 years old and above only. Play responsibly.